This is our standard delivery for all orders. We offer Express Delivery for a minor extra charge. Here you can find the full delivery conditions.
You may return new, unused items within 100 days. Refunds will not include shipping charges. Due to the fact that our items are personalised and custom made we will deduct a 30% restocking fee on returned items. Please contact us for our return information.
Our payment system has 2048 bit encryption and secure servers. We accept all major credit cards and payments made through PayPal. Your credit card information is not processed through or stored on our servers, and no information is ever released to a third party.
In the unlikely event that you receive a damaged or incorrect product or if your product is damaged due to normal wear and tear, we will happily fix or exchange the item free of charge, or send you a full refund upon receipt of the returned package. Please notify us immediately by E-Mail. All our products automatically include a 6 Months Limited Warranty, with option to purchase an Extended Warranty of up to a year for selected products. Warranty Information for Gold Jewellery
We do not sell, transfer, rent or trade your information to any third party. By purchasing from MyNameNecklace, you agree to the following full terms and conditions.
First time customer with MyNameNecklace? Check out testimonials from our customers, and see why we are your go-to site for Personalised Jewellery!
